What's your return policy? At our online store, we strive to provide excellent customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your shopping experience is enjoyable.
How long do I have to return a product? We offer a 30-day return window from the date of delivery. Please make sure to initiate the return process within this timeframe to be eligible for a refund or exchange.
Do I need a reason to return a product? No, you do not need to provide a specific reason for your return. We accept returns for any reason as long as the item is in its original condition and meets our return policy guidelines.
How do I initiate a return? To initiate a return, please email email@example.com.
Will I have to pay for return shipping? If you received a damaged or incorrect item, we will cover the return shipping costs. However, if you are returning an item due to personal preference or a change of mind, the return shipping costs will be your responsibility.
How long does it take to process a return? Once we receive your returned item, our team will inspect it to ensure it meets our return policy guidelines. We aim to process returns within 7 business days. After the return is processed, the refund will be issued to your original payment method or via EFT.
Can I exchange an item instead of receiving a refund? Yes, we offer exchanges for eligible items. If you wish to exchange your purchase for a different size, color, or model, please contact our customer support team.
What if my item arrives damaged or defective? We apologise for any inconvenience caused. If your item arrives damaged or defective, please contact our customer support team within 48 hours of delivery. We will arrange a return or exchange, and cover any associated shipping costs.
Can I return an item purchased during a sale or promotion? Yes, you can return an item purchased during a sale or promotion. However, please note that the refund amount may be adjusted to account for any discounts or promotional offers applied to the original purchase.
What items are not eligible for return? The following items are not eligible for return: Items that have been used, damaged, or altered after delivery. Personalised or customised products, Perishable goods, Gift cards, Apple products.
Can I cancel my order? Yes, you can cancel your order if you have not received your package within the specified timeframe for each individual product. We understand that timely delivery is important to our customers, and we strive to meet the estimated delivery dates provided during the checkout process. If your package is delayed and you wish to cancel your order, please contact our customer support team as soon as possible. They will assist you in canceling the order and initiating the refund process. It's important to note that once the package has been shipped and is in transit, cancellation may not be possible. In such cases, you can follow our return policy guidelines to return the package once it arrives. We recommend reviewing the estimated delivery dates provided for each product before canceling your order. If you have any questions or concerns about the delivery status or cancellation process, please reach out to our customer support team for further assistance.
Do you have a physical store? No, we currently do not have a physical store. We are an online-only retailer based in South Africa. Our operations are conducted entirely through our website, allowing us to reach customers nationwide. We work closely with various importers, manufacturers, distributors, and artists within South Africa to source high-quality products for our customers. Our online platform provides a convenient and accessible way to shop from the comfort of your own home. If you have any questions or need assistance, our customer support team is always available to help you.